1. Shipping Information

1.1. Please allow 1-2 business days for your order to be processed.

1.2. For urgent shipping enquiry please call us +44 20 8063 7486.

1.3. Shipping rate depends on your location:

UK 

Standard rate £10, 3-5 working days.

Express rate £15, 1-2 working days.

EUROPE 

EU Express Shipping (Import Tax Unpaid) rate £25, 1-3 working days.

ASIA

ASIA Express Shipping (Import Tax Unpaid) rate £50, 3-7 working days.

REST OF WORLD

ROW  Express Shipping (Import Tax Unpaid) rate £35, 3-7 working days.

1.4. We offer free shipping for orders over £3000, by Express Shipping (Import Tax Unpaid) , 3-7 working days, this will be automatically applied at the checkout.

1.5. We work with DHL for most our delivery, please contact our team if you have any special requirement on shipping.

2. VAT, Import Tax and Custom Duties

2.1. We do NOT offer VAT free for overseas customers.

2.2. When you select 'Express Shipping (Import Tax Unpaid)', shipments will be shipped DAP (Delivered At Place) which means the customers may be subject to custom fees, import fees and taxes, these are the sole responsibility of the customers  and will not be borne or reimbursed by LABSTORE LONDON.

3. RETURNS POLICY & PROCESS

3.1. LABSTORE LONDON ONLINE offers an exchange, refund or a 12-month store credit for items within 14 calendar days of the date that order item was delivered.

3.2. Please contact us within 14 calendar days of the date that order item was delivered, we will accept the return request as long as our staff receives an email regarding the return within 14 calendar days, and the returning goods must comply to our returns policy. After our confirmation, please send the goods back to us.

*Our staff can also help you to arrange the return-shipping, the cost of return-shipping will be cover by the customer.

*Customers must pay for the return shipping cost.

*Upon returns request been authorised the goods must be sent back or collected by the courier within 7 calendar days 

3.3. Please send us an email or use the contact form to contact us. Our customer service will answer your request within 3 working days.

4. Refunds

4.1. Once your return has been received and accepted, your refund will be completed via the original payment method, excluding the shipping cost. We’ll keep you updated every step of the way. Please allow several days for your bank to process your returning funds, for UK bank is normally 3-7 days, for overseas banking is normally 5-10 days but some rare cases can take up-to 30 days, please contact your bank for more informations. 

4.2. If you choose, we can also issue your refund as a store credit, which is available immediately.

5. Faulty items

5.1. It is our aim that every item arrives in great condition and we hope you’re always thrilled with your purchase. If you receive an item in a flawed or damaged condition, please advise Customer Service as soon as possible.

6. IN-STORE RETURNS

6.1. LABSTORE LONDON IN-STORE offers an exchange or a 12-month store credit for items returned within 14 calendar days of in-store purchase. The store credit will be a gift card code valid for both in-store and online. The items that bought by exchanging or using store credit can not be returned or exchanged again. Customers need to provide a valid receipt when return. Returning items must be unworn and resell-able condition. Final sale items are not subject to return/exchange. For detailed return policy please see 3.4. of this page.